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27/12 Praise Mathew
Executive at L&T Infotech

Views:3320 Applications:517 Rec. Actions:Recruiter Actions:413

L&T Infotech - Delivery Partner (15-28 yrs)

Bangalore/Chennai/Mumbai/Pune Job Code: 525431

Role : Delivery Partner

Domain : Across Vertical (Banking, Insurance, Oil & Gas, Industrial Manufacturing, Automotive OEM)

Technology : Integrated Technology Offerings, SAP Manufacturing, JD Edward BFS, Digital Transformation (Any Domain)

Note: While applying to any aforesaid roles, please mention your location preference in order of 1 to 4 from Mumbai, Pune, Bangalore and Chennai.

Role & Responsibilities :

- Single point accountability for service delivery for large customer accounts. Collaborate with Client Partner to define strategy for the account - Service delivery, Account Plan and Growth, Digital Transformation initiatives, Employee development, Organizational Capability development

- Primary accountability for P&L for the account. Scope Definition, Solutioning, planning, execution, resourcing, setup and run project governance. Define, Implement and Monitor initiatives defined in the account plan

- Contribute to Strategic initiatives for the customer organization, Alignment with customers business imperatives. Participate in reviews with customers, Travel to customer locations as needed and maintain cordial relationships with customers

- Benchmark performance of the service delivery organization and drive continuous improvement initiatives

- Present/ publish organizational achievements and capabilities to Analyst groups for benchmarking studies and surveys

- Support Leadership development initiatives for delivery managers and project managers, inculcate high performance behaviors.

Qualification :

- Bachelor's and/or Master's degree in relevant discipline with strong academic track record

- 15+ years of experience in IT Service Industry with last 5 years in Delivery Leadership & People Management roles.

Principal Competencies :

- Entrepreneurial Mind-set Manage & own business in way that meets & exceeds set growth plan. Has global perspective in mind with ability to quickly align business & team to meet objectives. Systematically solves and hypothesizes possible customer pain points, expectations and implicit needs; demonstrates deep understanding of the impact of globalization.

Customer Delight - Convert customer into Promoter by exceeding expectations. Empathic personnel who responds positively to meet customers- & employees expectations. Drives innovation & services driven culture. Bends backwards to add value & deliver on expectations thereby delighting the customer.

Interpersonal Influence - Uses rational and emotional drives that would appeal to relevant parties with comfort in driving engagement. Drive & promote organizational culture within and outside LTI. Tailored communicator with ability to articulate his/her thoughts & view point effectively. In-depth knowhow of industry trends & best practices.

Learning Agility - Promotes open door culture for all with aim of improvement & development of team(s). Active & willing to embrace change; promotes new systems, processes, ideas & technologies to cope in an ambiguous environment. Encourage & lead the change that enhances organizational & workforce effectiveness.

Developing Self & Others - Identify, nurture and retain talent thereby inspiring & prompting organizational development. Encourage & foster people development initiatives by enabling talent recognition & growth. Build high performance team by prompting culture of trust, collaboration & ownership.

Operational Excellence - Drive maximum value by guiding Org level initiatives systematically from planning to execution stage. Inspires team to delivery results through innovative means & promote customer delight culture. Expert in Financial & Operational aspect while leading large customers.

Praise Mathew

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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