Key Objectives of the Position

- Build client engagement / relationship with key stakeholders

- Play an integral role in new business opportunities. Write business plans for all current and opportunity tender business

Key Responsibilities

Relationship Management

- Identify key stakeholders / decision makers in Banks; develop strong business relations with them; connect regularly & proactively on strategic & operations business requirements

- Being responsible for all activities directed towards managing the relationship with Banks.

- Manage relationship with Banks at a senior delegate level to develop and expand business opportunity

Loyalty Program Construct

- Participate in design of the loyalty program; liaison with program management, technology, HR, operations, partnerships teams for RFP inputs; submit RFP to clients; seek inputs from the head on client presentations; track loyalty programs & campaigns of competitors

- Working with the internal team to understand and create new opportunities.

Customer Business Understanding

- Discuss key business drivers with client; keep pace with changing dynamics of customer business Program Implementation & Maintenance

- Closely collaborate with Technology on Loyalty Program Implementation & Maintenance

- Share program construct with the business architecture team; provide inputs & liaison with customer for program implementation; provide inputs to internal teams for feature upgrades based on customer requirements

- Responsible for ensuring timely execution of all activities within the prescribed quality benchmarks by working closely with the Technology Team

Customer Value driver

- Participation in the preparation of contracts/tenders when the organization is involved in BD activities

- Liaison with marketing team for exclusive campaigns for the bank; share insights with clients based on inputs from analytics team

Leadership

- Manage - Sales and Profitability targets for the business unit.

- Manage a team of Account Managers towards achieving targets through:

- Acquisition of new business

- 100% retention and development of the client

- Business planning and strategy towards achievement of business objectives

- Constant Review and Monitoring of team members towards achievement of objectives

Candidate Profile

- Candidates must have 5+ years of experience in Business Development & Account Management of which at least 3 years of experience in a leadership role.

- Preferably the candidate should hold a MBA from a premium business school (2008/2009 Batch)

- Should possess a creative bent of mind and should be a strategic thinker.

- Experience in payment industry and understanding of loyalty domain preferred

- One thing that is very essential is the willingness to make it large.

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