Solar Industry
Profile - Loyalty Program Manager
Salary - Upto 15 Lac CTC
Location - BORIVALI (MUMBAI )
Experience - Min. 2+ years in Loyalty, CRM or Ops focused roles.
Lead Loyalty :
- Ownership of the end-to-end Loyalty Proposition Work stream with a focus on delivering campaigns that are objective led, KPI driven and in-line with the wider department strategies
- Manage final campaign reporting with the loyalty analytics team including learnings & next steps planning
- Full management of the Loyalty Team brief process, calendar & trackers to ensure campaigns are delivered smoothly and on time
- Lead on the development and delivery of all marketing assets with regards to the Rewards programme ensuring they are up-to-date and printed as required
- Definition and planning of customers promotional strategies, customer lifecycles strategies as well as testing & reporting
- Defining and ensuring that all Loyalty process are understood and implemented by wider business teams
- Executes all future Rewards initiatives including ideation of promotion & loyalty benefits
- Support Loyalty insights with the creation of the Loyalty business update
- Budget Tracking & PO Management
- Management of industry trends and competitor analysis
- Ties up with brands for affiliate marketing
- Meets the activations target
- Plans and executes the various engagement programmes for current members
- Plans and executes marketing strategy for increasing downloads, and registrations on APP
- Maintains and updates the App as per growing needs
- Experience using data driven multi-channel direct marketing techniques that deliver measurable results including retention rates, upgrades and cross-selling.
- Passion for delivering engaging retention and loyalty initiatives that deepen the relationship with customers
- Good project management skills
Key Performance Indicators (KPI's):
Key Objectives :
- Loyalty Performance: Reward Programme Profitability, Tactical Campaign ROI, Retention/Churn rates, Customer Lifecycle change
- Campaign Execution: development and execution of campaigns from marketing partners
- Operational Efficiency: Customer Satisfaction, Process management
Competencies:
- Experience in executing and managing Loyalty propositions
- Knowledge of CRM & Ops best practices
- Strong attention to detail with regards to campaign development
- Ability to communicate with various, diverse team across a number of departments while advocating for the central Loyalty strategy
- Excellent interpersonal and communication skills
- Excellent time-management skills and the ability and willingness to multi-task
- Flexibility and readiness to adapt to changing priorities
- Strong work ethic and unwavering commitment to company values
- Ability to perform duties effectively with minimum supervision and guidance.
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