Knowledge Management: - Develop a comprehensive framework for acquiring, retaining &amp; imparting the domain knowledge, relevant to the Program Management organization in the Organization, globally - Lead the design, acquisition, implementation and continuous refinement of domain knowledge, processes and key documents and the strategies to transform key information and intellectual capital, into value Lead the strategy, design and development of an effective framework for retaining and transferring domain expertize while acquiring &amp; inducting talent into the organization - Provide a strategic view on the further development of knowledge management systems and practices in order to support the work and development of the organization into the future - Manage, maintain and develop the organization's knowledge system and content to meet the information needs of the team - Lead the development and implementation of content strategies (i.e., enterprise governing structure of how to organize and categorize content) for the web and internal systems including discovery, planning, analysis, migration, delivery and governance - Establish and enforce effective governance and change management to drive consistency across enterprise knowledge strategy and increase utilization of knowledge platform - Develop and manage deployment of communications and awareness programs to increase sharing and collaboration - Leads the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains - Establishes strategy for KM approaches (e.g., communities of practice, facilitated transfer of best practices, lessons learned, common knowledge flow processes, and collaborative tools) - Monitors and evaluates the knowledge management program, including external benchmarking and evaluation programs/opportunities - Review, deploy and publish knowledge to the relevant libraries / repositories and ensure adherence to workflow protocol and tools, in addition to ensuring timely delivery Training - Lead the strategy, direction and implementation plan, that both incubates new learning experiences and optimizes existing programs, leveraging the latest in adult learning best practices - Identify the training needs, developing the strategy for imparting training, developing various modules of training, the requisite content and various media of imparting all the trainings - Developing a team of trainers for delivering various training modules, to all the RMs and TLs - Identify key trends and collaborate with the various teams to provide prescriptive, recommendations and training solutions and maintain the training calendar - Design, deliver and develop high quality, effective learning solutions to address identified needs, gaps, and development opportunities across all levels within the vector - Recommend and assist in the development of curriculum using instructional design and adult learning principles for various delivery options, such as eLearning, classroom training, and blended learning - Amend and revise programs as necessary, in order to adapt to the changes that occur in the work environment and standards in the industry - Conducts on-site and remote training based on training material and develop programs for the operations teams for competency enhancements in all aspects - Drive continuous improvement through business process standardization enhancement, training and system enablement's and strives towards becoming the best in class trained workforce and promote organizational learning - Partner with external training providers/agencies to deliver training solution along with preparing the training budget and monitoring expenses periodically - Ensure a robust measurement process in place to gauge the effectiveness of the programs; take suitable actions to make the trainings more effective - Ensure New &amp; Unique learning interventions are implemented across the board - Collaborate with OT for leadership training

Mumbai

Lodha Group - Head - Training - Customer Care 

Lodha Group - Head - Training - Customer Care  ,Job Description for Lodha Group - Head - Training - Customer Care  in Lodha Group in  Mumbai for (6-8) years of experience. Apply Now!

Job Description for Lodha Group - Head - Training - Customer Care  in Lodha Group in  Mumbai for (6-8) years of experience. Apply Now!