LocoNav - Manager - Customer Success

- Client Onboarding; maintaining the Client journey through the customer success lifecycle

- Be responsible for customer experience metrics along the early stage of the customer journey

- Regular check-ins; maintaining customer health score card

- Conduct MBR's & QBR's - Internal & External

- Utilize analytics to drive revenue growth

- Champion new features and product usage opportunities to ensure take-up

- Partner Advocacy

- Act as nodal point for all discussions with customer to ensure timely progress updates and resolving any disconnects or changes

- Ensure high customer satisfaction & NPS scoring

- Willingness to work across time zones