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24 Jun 2022

28/04 Jyoti Dubey
Senior Recruitment Specialist at Livspace.com Posted in
Sales & Marketing Jobs

28 Apr 2022; Job Code: 1086952; Location: Mumbai/Kolkata/Hyderabad

Views:615 Applications:174 Rec. Actions:Recruiter Actions:30

Livspace.com - General Manager - Sales - NIT/BITS/IIT/IIM/FMS/MDI/XLRI (5-12 yrs)

Mumbai/Kolkata/Hyderabad Job Code: 1086952

Customer Experience

- Own the customer experience completely post the order is confirmed till the time of handover

- Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note

Stakeholder Management

- Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams, etc to enable faster issues resolution for your team members to solve problems on ground

People Management

- Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region

Process Adherence

- Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardised customer experience

Key metrics to be driven

- Customer Move In Timeline Adherence

- Customer Overall CSAT Score

- Quicker resolution of customer escalations

Ideal candidate profile

- NIT/BITS/IIT. MBA from IIM/Tier 1 B-schools shall be preferred

- 3 to 5 years of overall work experience in startups or operations in similar industries

- People management skills (direct team reporting in past roles a must)

- Strong attention to detail and excellent written and oral communication skills required

- Structured thought process and strong analytical ability

- Ability to thrive in a fast-paced startup environment