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13/01 Sabah
Recruitment Team at Livspace

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Livspace - Operations Head - Last Mile - IIM/ISB (7-12 yrs) Premium

Bangalore Job Code: 784954

Head of Operation- Last Mile- IIM/ISB

- The home improvement services BU which comprises Civil, MEP and Fitted decor, is a very unorganized and fragmented industry, primarily catered by micro, small and medium enterprises with extreme variations in SLAs - quality standards, delivery timelines, and pricing.

- At Livspace these services are delivered through a complex orchestration of Livspace-certified contractor partners and professionals.

Role :

As Head Operations, you will be leading a team of problem solvers towards building and scaling the business while delivering a seamless experience to customers.

Responsibilities :

- Own and build the business sourcing, onboarding & training of partners, supply chain and service delivery

- Ensure adequate supply of contractor partners and professionals across service categories, price points, and locations

- Scale the business while optimizing for opposing factors like resource availability and utilization

- Institutionalize service delivery norms

- Refine processes and supply-side tech workflows to increase efficiency and ensure a better experience for contractor partners/ professionals

- Build, coach and lead a high-performance team

Must have :

- 7+ years of overall work-experience in or startups or operations or consulting

- Proven track record of leading high-performance teams

- Strong analytical skills and data-driven decision-making mentality

- Strong problem-solving skills

- Extremely high level of ownership

- IIT/NIT/BITS and an MBA from IIM/ISB only

Preferable :

- Architecture/Civil Engg OR experience in contracting services industry

- Entrepreneurial experience

Women-friendly workplace:

Maternity and Paternity Benefits

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