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Recruitment Specialist at Livspace
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Livspace - Manager - Retail Excellence (5-10 yrs)
Experience: 5-10
Salary: 1000000-1500000 LPA
Job Description -
- Reporting to Head- Retail Strategy & Operations, Retail Excellence Manager will design & implement retail processes for our Experience Centres nationally, partnering with teams across the business to deliver wow & memorable retail customer experiences, thereby establishing Livspace as leader in offline retail
This Is What You'll Do :
- Support Experience Centre team efforts to build meaningful engagement with the customers, sales team.
- Work with cross functional teams to design wow & memorable retail customer experiences
- Design experience centre audits that ensure teams are delivering upon our customer promise in service and experience
- Consider the design of costumer retail touchpoints and potential visits to non-retail locations, outlining a strategy for tours and other interactions
- Focus on retail opportunities and serve as a convener on topics that include customer service, experience and delivery
- Build out an approach to organic community programming that leverages Experience Centre locations
- Design dashboards, balance score cards and circulate to all stake holders
- Launch different projects and drive new initiatives
- Plan and drive SOPs, KPIs, NPS, implementations, etc.
- Act as a bridge between retail ops and other back end teams.
- Design and efficient inventory management.
This Is What You'll Need :
- Deep curiosity for retail experiences and customer service
- 5-10 years in experiential/brand marketing, retail operations, retail consulting, or similar fields
- Strategy development experience
- An obsessive approach to customer service and great customer experiences
- A critical eye toward design of interactive customer experiences
- Ability to analyse data and report out findings that are actionable by both business and technical teams
- Product & project management experience, working with business and tech to develop internal tools and KPIs that support customer interaction
Who we are :
The interior design space is a multi-billion dollar industry in India and is expected to exceed $23BN by 2022. Showcasing unprecedented growth, Livspace has emerged as a market leader in this industry in just 5 years since its launch.
- The founders Anuj Srivastava and Ramakant Sharma- are former Google and Myntra executives respectively. They are seasoned entrepreneurs and successful angel investors.
- Livspaces leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. As of 2019, Livspace has raised $100mn in funding from marquee investors like TPG Growth, Goldman Sachs, Jungle, Bessemer, Helion Jungle, Ingka Group, and UC-RNT.
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