01/07 Nithin C
HR Specialist - Recruitment at Livspace.com

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Livspace - City Head - Operations - Home Improvement Services - IIT/NIT/BITS/IIM/ISB (5-8 yrs)

Bangalore/Delhi NCR/Hyderabad/Mumbai Job Code: 715237

Livspace is India's leading interior design and renovation platform that connects interior designers, vendors, and homeowners. For homeowners, Livspace is their one-stop destination for end-to-end home interiors. Livspace currently serves nine metro areas in India and boasts a community of over 20,000+ happy customers and 2000+ interior designers.

The interior design space is a multi-billion-dollar industry in India, expected to exceed $23 Bn by 2022. Showcasing unprecedented growth across metrics, Livspace has emerged as a market leader in this large space in just 4 years since its launch.

The founders - Anuj Srivastava and Ramakant Sharma- are former Google and Myntra executives, who are seasoned entrepreneurs and successful angel investors. Livspace's leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. The company is well-funded by marquee investors like TPG Growth, Goldman Sachs, Jungle, Bessemer, Helion Jungle and UC-RNT.

Livspace currently employs over 2200 talented people. As a part of this dynamic team, you will have a chance to learn new things, build your managerial competence, be at the helm of an innovative tech startup, and problem-solve on how to better the home interiors experience. If you value autonomy, enjoy a good challenge and believe in getting things done, this is the right place for you.

Designation: City Head - Operations

Category: Home Improvement Services

Location: NCR, Mumbai, Hyderabad, and Bangalore

The home improvement services category which includes Civil, MEP and Fitted decor works, is a very unorganised and fragmented industry, primarily catered by micro, small and medium enterprises with extreme variations in SLAs - quality standards, delivery timelines, and pricing.

At Livspace these services are delivered through a curated marketplace of Livspace-certified contractor partners and professionals.

Role -

As City Head, you will be leading a team of problem solvers towards building and scaling the business while delivering a seamless experience to customers.

Responsibilities -

- Own and build the business- sourcing, onboarding & training of partners, supply chain and service delivery

- Ensure adequate supply of contractor partners and professionals across service categories, price points, and locations within a City

- Scale the business while optimizing for opposing factors like resource availability and utilization

- Institutionalize service delivery norms

- Refine processes and supply side tech workflows to increase efficiency and ensure a better experience for contractor partners/ professionals

- Build, coach and lead a high-performance team

Must have

- 5+ years of overall work-experience in or startups or operations or PMCs

- Proven track record of leading high-performance teams

- Strong analytical skills and data-driven decision-making mentality

- Strong problem-solving skills

- Extremely high level of ownership

- IIT/NIT/BITS and an MBA from IIM/ISB only

Preferable:

- Architecture/Civil Engg OR experience in contracting services industry

- Entrepreneurial experience

Women-friendly workplace:

Maternity and Paternity Benefits

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