Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
10/08 Swechha Solanki
Recruitment Specialist at Lineupx Technology

Views:83 Applications:20 Rec. Actions:Recruiter Actions:3

Lineupx Technology - Escalation Specialist (5-8 yrs)

Mumbai Job Code: 962243

Job Description :

Minimum 5 years of experience

Roles and Responsibilities :

- Manage Outsourced Contact Centre Partner

- Manage and coordinate escalated issues with appropriate stakeholders in the Group.

- Manage day-to-day operational requirements between the Outsourced Partner & multiple functions across organisation & group companies.

- Manage Escalated cases directly with the Customer Integrate with Technology team across group companies to expedite resolution.

- Deliver Superlative service & Customer response across channel (Chat/Social/Email/Call)

- Work closely with Training, Quality & Business Operations Teams for process implementation.

Requirements :

- Minimum 5 years in a Contact Centre Management

- Experience in Managing multi channel Contact centres - Chat/Social/Email/Inbound/Outbound processes

- Experience in Vendor Management

- Working knowledge & experience in Contact Centre technology tools

- Should have worked in Multi-stakeholder environment.

- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams

- He/she should thrive in a fast-paced and ambiguous environment.

- Strong written and verbal communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.