Licious - Head - Customer Experience_Bglr_(IIM/ISB/XLRI/MDI/FMS) - Will be responsible for setting the vision and direction of teams at Customer Service/Contact Center - Should be extremely analytical and data oriented in terms of understanding the correct metrics to measure the efficacy of customer care function across channels and optimize the right metrics. - Own the Voice of Customer across Customer Groups and touch points. - Represent and implement initiatives in streamlining customer experience across products,business functions and customer touch points. - Commission and coordinate consumer research and competition review to map customer insights wrt customer experience. - Analyze complaints from different touch points and implement solutions to reduce the same on an ongoing basis. - Ability to understand and analyze processes, customer journeys across different product and functions - Experience of driving quality management systems to improve effectiveness in teams/ processes - Understanding of key levers to manage operations - trackers, delegation metrics, exceptions trackers, skill gap specific trainings, CSAT, NPS, etc - Very strong people manager - Ability to motivate and get best delivered from teams Requirement :&nbsp; - Post Graduate from Premier college, Experience in Operations intensive industry is a must. - High level of analytical and problem solving skills - Experience of leading a team is mandatory

Bangalore

Licious - Head - Customer Experience - IIM/ISB/XLRI/MDI/FMS 

Licious - Head - Customer Experience - IIM/ISB/XLRI/MDI/FMS  ,Job Description for Licious - Head - Customer Experience - IIM/ISB/XLRI/MDI/FMS  in Licious in  Bangalore for (3-5) years of experience. Apply Now!

Job Description for Licious - Head - Customer Experience - IIM/ISB/XLRI/MDI/FMS  in Licious in  Bangalore for (3-5) years of experience. Apply Now!