Associate Director - Control Tower Role and Responsibilities : - Monitor Last Mile , mid mile , Operations and identify improvement opportunities. - Capacity Planning for the hubs, co-coordinating with Planning team and ground Operations - Planning, forecasting and operation control through process monitoring. - Work closely with Operations ,Planning, Design, customer experience team ,Central Ops to ensure smooth delivery operations on a day to day basis. - Track and drive for continuous improvement across all defined Goals/KPI/metrics. - Periodic and on time publication of performance data visibility. - Deep dive into key areas to identify areas of improvement - Gather data and analyse data to arrive at actionable insights - Build a culture of ownership and empowerment within Team - Develop, mentor and motivate the team for better efficiency and best results. - Drive key metrics like Breach, cancellation, RTO and NPS with Supply chain, Category and Product and Design teams - Monitor order flow, functional breaches, breach risks and rider efficiency - Daily Sync up with ground ops team with first cut RCA for the scorecard metrics - Ad-hoc breakdowns/disruptions to be managed and also escalated to respective stakeholders - Do deep dives on recurring issues and bring a systematic closure to those issues - Process review and improvement in all function areas where CT interacts Competencies : - People manager, he should be able to lead a team of 10+ members (both junior and people manager level) - Comprehensive and possessing analytical Skills - Exposure to operations planning. - Tech savvy, Problem solving, data-driven decision-making through the stakeholders - Team Building and Employee Engagement Capability. - Adaptability towards change management. - Stakeholder Management - Sound presentation and communication skills Our Promise to you : - We will value self-awareness, intellectual honesty, judgement, empathy, and positive energy over years of experience - We have no industry baggage, and we are willing to try out new ideas. - We are always excited to hear from you - We will give an opportunity to create a once in a lifetime organisation

Bangalore

Licious - Associate Director - Control Tower 

Licious - Associate Director - Control Tower  ,Job Description for Licious - Associate Director - Control Tower  in Licious in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Licious - Associate Director - Control Tower  in Licious in  Bangalore for (8-12) years of experience. Apply Now!