19/03 Ankur Jain
Vice President Talent Acquisition at LexInnova

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LexInnova - Director - Customer Access (9-12 yrs)

Gurgaon/Gurugram Job Code: 677409

Director - Customer Access

About Company :

We are India's largest mobile payment platform that places the second mobile revolution of the country into your hands. A unique and a revolutionary concept that facilitates easy, safe and secure financial transactions to millions of Indians. Our reach in the remotest part of India makes us the stand alone prepaid instrument in the market today. Our core belief lies in providing service to the unbanked consumer, by the means of Financial Inclusion and self-dependence.

Roles & Responsibilities:

- Deliver Business KPIs ( Upselling, New sales, Retention).

- Manage indirect work force.

- Timely inputs to all Stake holders.

Core Competencies, Knowledge, Experience:

- BPO operations Knowledge & hands on experience.

- Channel sales Domain knowledge.

- Good inter personal relationship Management, communication.

- Good Analytical Skills.

- Customer Obsession/Service Mind set.

Key Performance Indicators :


Outbound: Right party contacts, revenue to cost ratio management,

Business KPIs: Upselling, Lead Generation, Retention at inbound & outbound contact centres.

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