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23/12 Dnyaneshwar
HR at Tarento Technologies Private Limited

Views:459 Applications:110 Rec. Actions:Recruiter Actions:0

LEONI - Manager - Customer Support (15-20 yrs)

Pune Job Code: 1197264

Location - Pune


Exp - 15-20 yrs


Job description :


- Analyzing statistics or other data to determine the level of customer service, the organization is providing.


- Take ownership of customers issues and follow problems through to resolution


- Set a clear mission and deploy strategies focused towards that mission


- Improving & Developing customer service procedures, policies and standards for the department.


- Keep accurate records and document customer service actions and discussions.


- Analyzing statistics or other data to determine the level of customer service, the organization is providing.


- Compile accurate reports


- Developing feedback or complaints procedures for customers to use


- Meeting with other managers to discuss possible improvements to customer service.


- Recruit, mentor and develop customer service team members and nurture an environment where they can excel through encouragement and empowerment


- Keep ahead of industry developments and apply best practices to areas of improvement


- Control resources and utilize assets to achieve qualitative and quantitative targets


- Adhere to and manage the approved budget


- Maintain an orderly work flow according to priorities.


Key Skills - Customer Support operations, customer support, Project Management, Organizational Management, Sales Management, Resource Management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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