Key Responsibilities would be: - Manage the relationship with CXO level at client side - Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients - Manage relationship at various levels at client-side and ensure the business growth of Lentra by cross-selling its products - Effectively work with various delivery teams and track the adherence of committed timelines - Ensuring Customer satisfaction and handling client communication including weekly status calls. - Project estimation and handling pre-sales call when required Desired Skills: - Excellent client management skills (10+ years of experience in client interfacing role a minimum of 5+ years experience in managing client) - Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts - Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training. - Experience in managing change requests and prioritization in a fast-changing environment. - Excellent understanding of process management, improvement practices, change management process, operation services. - Experience managing multiple clients - Good communication and negotiation skills. - Excellent articulation skills and should be master of proactive communication - Should act as an efficient bridge between the client and the delivery team - Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation - Candidates from premier institutes are preferred.

Mumbai

Kerala

Lentra - Client Success Manager 

Lentra - Client Success Manager  ,Job Description for Lentra - Client Success Manager  in Lentra in  Mumbai Kerala for (8-13) years of experience. Apply Now!

Job Description for Lentra - Client Success Manager  in Lentra in  Mumbai Kerala for (8-13) years of experience. Apply Now!