Manager Human Capital at Lenskart
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Lenskart - General Manager - POS Product (7-15 yrs)
GM Product (Point of Sale)
Responsibility :
- Understand user - and work backwards from user needs to drive conversions at store
- Work on innovative ways to drive user from Online to Store for trials and vice-versa for repeat
- Work on ensuring Franchise partners are on top of their business with simple easy to understand app
- Continuous observation & motion study (Where needed) to identify various steps in process
- Use of tools like Value stream mapping & Material flow diagram to identify process
- Redesigning of the process
- Designing specs for development team to implement the process and ensure adherence
- Working with development team to identify the fastest route to implementation
- Doing QA with QA team and using thoroughly laid out test cases
- POC for the process on shopfloor
- Scale up & change management
- Measurement of success
- Iteration till we reach success criterion
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