Head - Lenskart Academy

- We are looking for a transformational and entrepreneurial leader to set-up, run and scale Lenskart's Learning Centre. This is a critical role for the growth of the company given the exponential expansion plans at hand. Our organization is known for customer obsession and technology-first orientation, through which we improve and scale every aspect of our business.

- This person will be responsible for the ideation, creation and implementation of training and development modules across Lenskart's functional and revenue streams, with a special focus on driving world class training for the Offline Store Staff. The incumbent will demonstrate excellent skills in leadership, influence and strategic planning. S/he will be accountable for developing our educational process, promote knowledge management, and keep an eye out for future trends in the industry.

- S/He should be able to drive employees to accept and embrace new learning methods and technologies. Break down silos to foster an atmosphere of enterprise-wide cooperation and collaboration through learning. Translate the learning outcomes into business metrics, and highlight the value added to the organization, through KPIs like customer feedback, employee experience, increase in productivity, etc.

TRAINING AND DEVELOPMENT :

- Define the goals and objectives of Lenskart's Learning & Development function.

- Formulate the strategy, keeping in mind customer needs, competitive landscape, user research data, emerging trends and technologies.

- Critically analyze how training is impacting the revenues, operating margins, customer satisfaction levels, employee experiences, and overall productivity.

- Design an effective learning vision, based on the organization's overarching business goals.

- Ensure that the learning vision is drilled down to each and every employee across functions and business streams, based on his or her learning needs, aspirations, and area of influence.

- Understand and track the training needs across functions and business streams.

- Keep pace with the latest innovations, practices and technologies in the learning and development industry, in areas of training design, development, and deployment.

PEOPLE AND CULTURE:

- Ensure smooth execution of the training and development mechanism through hiring, training and building a motivated team.

- Mentor direct reportees, ensuring alignment with Lenskart's values and vision.

STAKEHOLDER MANAGEMENT AND NEGOTIATION:

- Establish a strong collaborative feedback mechanism to solve difficult mandates with a focus on meeting the expectations of stakeholders.

- Negotiate with relevant stakeholders, both internal and external.

TEAM LEADERSHIP AND ENTREPRENEURIAL STREAK:

- The incumbent will have the opportunity to lead and further build a dynamic team. S/he will do this by experimenting with ideas with a sense of urgency, irrespective of the outcome, serving as an inspiration to the Lenskart team; Be a motivational leader, taking charge and leading the function; Be accountable for achieving the agreed upon targets & most importantly, be willing to get their hands dirty and influence the team to - do it yourself- .

CUSTOMER CENTRICITY AND INSIGHTS:

- S/He should deep dive into understanding customer behavior in an ever changing market place; Should be obsessed with enhancing the consumer experience; Understanding consumers well and using insights to develop the training and development strategy, while also incorporating customer feedback and using that to improve overall customer experience. 

- S/He should be extremely tech savvy to be able to contribute ideas for leveraging technology to enhance customer acquisition as well as retention.

COLLABORATIVE AND INFLUENCING ABILITY:

The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. S/he should be able to negotiate and influence internal and external stakeholders to drive decision making.

DISRUPTIVE THINKING:

The role is critical in building a strong brand by way of disruptive ideas and implementation. Creating, implementing and adapting best in class training modules that are tailor made to drive Lenskart's core value of Customer Obsession. S/He should be willing to experiment & demonstrate - out of box- solutions.

CANDIDATE PROFILE :

- Experience in areas of Instructional Design, Mobile Learning, Micro Learning, Social Learning, Gamification and Learning Management Systems

- Analyzing and utilizing the performance data of different teams, to inform global training, leadership development and succession planning

- Intrinsic focus on customer obsession and continuously innovating on ways to provide excellent customer service

- Passion for technology, with prior experience in leveraging technology to drive e-learning and virtual training modules

- Ability to take decisive action based on professional and practical analysis of situations

Experience and knowledge of building and leading a team, including the natural ability to motivate, coach & mentor staff to maximize results

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