Customer service and Product delivery experience analytics will work closely with Lenovo's order to delivery teams and the global supply chain to identify the most critical aspects of the customer experience by leveraging the Voice of the Customer program of solicited and unsolicited feedback. This role will promote our customer understanding of who our customers are and what they want from their interactions within the product delivery experience. The perfect candidate will work as an embedded Customer Experience expert side-by-side with our delivery teams to prioritize opportunities and drive actionable insights into valued improvements for Lenovo's customers. Customer service Analyst will conduct studies and analysis on customer and operational data to understand the customer's needs and drive actions for improving the Customer Experience. Key Responsibilities : - Create pathways for the collection of voice-of-customer data collected via other toolsets. - Establish a framework of leading indicators joining operational data to customer interactions. - Proficient in acquiring, processing, and transforming data from a variety of sources - Analytical, problem-solving, and multi-tasking skills, with attention to detail - Working with subject matter experts to develop and refine analytical models - Performing quality assurance on data and analytical models to ensure accuracy - Work with business areas to establish communications and reporting structure - Create narratives and deliver presentations of findings in terms of significant results - Partner with the business to establish, maintain, and support closed-loop processes.

Bangalore

Lenovo - Customer Experience B2B Survey Analyst 

Lenovo - Customer Experience B2B Survey Analyst  ,Job Description for Lenovo - Customer Experience B2B Survey Analyst  in Lenovo India in  Bangalore for (4-10) years of experience. Apply Now!

Job Description for Lenovo - Customer Experience B2B Survey Analyst  in Lenovo India in  Bangalore for (4-10) years of experience. Apply Now!