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03/11 Ankita Singh
Senior HR Manager at Lendingkart Technologies Pvt Ltd

Views:1946 Applications:179 Rec. Actions:Recruiter Actions:99

Lendingkart - Manager/Senior Manager - Telesales Operations (4-6 yrs)

Gujarat/Ahmedabad Job Code: 507600

Manager/Senior Manager - Telesales Operations

Responsibility :

- Drive and Meet revenue targets of the team (size 20+ specialists), maximize conversion rate of leads from multiple sources (Digital marketing and Channel partners) till final loan disbursals.

- Monitor, track and evaluate operations overall performance based upon pre-determined Key Performance Indicators like daily call status, conversions, schedules, production statistics and call recordings.

- Identify training needs to improve operational and performance efficiency and accordingly plan training and feedback sessions.

- Quantitative assessment of various productivity reports and drive business and efficiencies, through reengineering and process improvements.

- Regularly evaluate current reporting tools, performance measurements, support processes, out-bound calling policies and procedures; prepare action plans; and implement best practices.

- Deliver on all current business metrics and suggest ways to improvise KPIs as we evolve as an organisation

- Keep the team motivated and inculcate performance driven, collaborative environment in the workplace, provide leadership and decision making skills.

- capacity planning and effectively manage resources to deliver results .

- Ensures compliance with operational controls in accordance with company policies, procedures and regulatory standards.

Requirement :

- MBA in Marketing/Finance

- Extensive experience in MS excel (specifically reporting and analytical capabilities) and other MS Office products.

- At least 4+ years of experience managing a large team in sales or customer service environment.

- Experience in selling lending products especially working capital loans would be highly preferred.

- Highly motivated and driven individual to succeed in an extremely challenging, fast paced and entrepreneurial setup.

- Ability to quickly prepare and present productivity report to the top management at very short notice.

- Excellent verbal and written communication and sales closing skills.

Work Location-Ahmedabad

Experience-4+ Years

CTC - Upto 10 Lacs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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