Senior HR Manager at Lendingkart Technologies Pvt Ltd
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Lendingkart - Manager/Senior Manager - Telesales Operations (4-6 yrs)
Manager/Senior Manager - Telesales Operations
- Drive and Meet revenue targets of the team (size 20+ specialists), maximize conversion rate of leads from multiple sources (Digital marketing and Channel partners) till final loan disbursals.
- Monitor, track and evaluate operations overall performance based upon pre-determined Key Performance Indicators like daily call status, conversions, schedules, production statistics and call recordings.
- Identify training needs to improve operational and performance efficiency and accordingly plan training and feedback sessions.
- Quantitative assessment of various productivity reports and drive business and efficiencies, through reengineering and process improvements.
- Regularly evaluate current reporting tools, performance measurements, support processes, out-bound calling policies and procedures; prepare action plans; and implement best practices.
- Deliver on all current business metrics and suggest ways to improvise KPIs as we evolve as an organisation
- Keep the team motivated and inculcate performance driven, collaborative environment in the workplace, provide leadership and decision making skills.
- capacity planning and effectively manage resources to deliver results .
- Ensures compliance with operational controls in accordance with company policies, procedures and regulatory standards.
- MBA in Marketing/Finance
- Extensive experience in MS excel (specifically reporting and analytical capabilities) and other MS Office products.
- At least 4+ years of experience managing a large team in sales or customer service environment.
- Experience in selling lending products especially working capital loans would be highly preferred.
- Highly motivated and driven individual to succeed in an extremely challenging, fast paced and entrepreneurial setup.
- Ability to quickly prepare and present productivity report to the top management at very short notice.
- Excellent verbal and written communication and sales closing skills.
CTC - Upto 10 Lacs
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