jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
03/11 Ankita Singh
Senior HR Manager at Lendingkart Technologies Pvt Ltd

Views:1029 Applications:105 Rec. Actions:Recruiter Actions:22

Lendingkart - Manager - Quality (4-6 yrs)

Gujarat/Ahmedabad Job Code: 507599

Quality manager Responsibility :

- Monitor, track and evaluate call quality and based upon pre-determined, Key Performance Indicators like daily call time, conversions, call schedules, AHT,

- Devise new KPIs to measure and improve the overall calling efficiency and define success metrics to measure

- Quantitative assessment of various productivity reports and drive business and efficiencies, through reengineering and process improvements.

- Drive functional excellence in collaboration with business excellence

- Devise a robust training plan for cross functional and upskilling of current workforce

- Devise and measure CSAT and NPS and create dashboard for management review

- Analyze various process gaps and create new SOPs to close-loop and

- Develop QA dash board and ensure service quality delivery on a monthly basis

Experience - 4+Years

Work Location - Ahmedabad

CTC - Upto 10 Lacs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.