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29/06 Dr. Piyush Naik
Talent Acquisition Leader at Lendingkart Technologies

Views:476 Applications:134 Rec. Actions:Recruiter Actions:27

Lendingkart - Director - Customer Service (8-15 yrs)

Gujarat/Ahemdabad Job Code: 1118096

About Lendingkart-

Lendingkart is a digital lending platform that facilitates working capital financing for entrepreneurs and small businesses in India through our network of affiliated lending partners. We have developed a technology platform powered by machine learning algorithms which use big data to help its affiliate lenders evaluate borrower's credit worthiness. Customers can apply for a loan using the web or mobile applications at their convenience and receive their sanctioned loans in as less as 3 days anywhere in the country.

Lendingkart is the only lending company from India to be featured in the Top 50 most established fintech firms acclaimed in annual 'Fintech100' report by KPMG, where they have uncovered the most innovative Fintech companies globally.

Roles & responsibilities:

- Improving customer service experience, create engaged customers and facilitate organic growth

- Taking ownership of customers issues and following problems through to resolution

- Develop service procedures, policies and standards

- Keep accurate records and document customer service actions and discussions

- Analyze statistics and compile accurate reports

- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

- Keep ahead of industry's developments and apply best practices to areas of improvement.

- Control resources and utilize assets to achieve qualitative and quantitative targets

- Adhere to and manage the approved budget

- Maintain an orderly workflow according to priorities

Desired skills & qualification-

- A strong background in BPO/BPT (Indian Market) supporting banking and Fintech clients

- Experienced in customer research, business analytics and continuous improvement

- Hands on experience in driving change management in a large matrix' d environment

- Lean Six Sigma/CI Methodologies/Design Thinking trained and certified.

- Strong Lateral Work Experience in other functions like Service Delivery, Training, etc.

- Excellent presentation and facilitation skills for group sessions.

- Possess strong planning, organizational and execution skills, collaborative, professionalism, and initiative while handling multiple projects and programs concurrently.

- Strong written and verbal communication and interpersonal skills.

- Min 6 years in a people management role with experience in directing multiple teams in a busy and task-oriented environment.

- An entrepreneurial mindset that is able to navigate through ambiguity and continuously evolving business needs.

- Ability to represent the function and company in client interactions (online and face to face).

Women-friendly workplace:

Maternity and Paternity Benefits

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