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04/02 HR
HR at Lemnisk

Views:578 Applications:199 Rec. Actions:Recruiter Actions:0

Lemnisk - Customer Success Manager (3-5 yrs)

Bangalore/Mumbai Job Code: 888766

Key Responsibilities:

- Looking for a maverick who is passionate about increasing digitals share of Business for BFSI

- Overall responsibility of monthly/quarterly/annual revenue from a set of Strategic Clients

- Define and Execute strategy for retention and cross-sell for every account

- Understand client known and unknown needs and partner with Delivery and product team to address client needs

- As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients

- Engage with CMO, Head Digital Marketing, Head Digital, Head Analytics, Head

- Innovation and other C level executives.

- Provide Client and market-level insights for product innovation

- Lead presales for the region & given set of accounts

- Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs

Qualifications:

- Degree in Engineering is mandatory

- 3-5 years of experience, with strong, demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.

- Proven track record of upselling/cross-selling

- Experience in working with and influencing customers at multiple levels up to CXOs.

- Must have excellent communication skills.

- Willingness to travel, if required on short notice.

- BFSI experience is a plus

Women-friendly workplace:

Maternity and Paternity Benefits

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