Legal Publication Role - US Legal Publishing Industry

Job Description:

- Minimum 8 years of experience in US Legal publishing industry

- Ability to interact with Client on domain with an objective to deliver Target Delivery Model

- Experience in Handling Service Delivery, handle escalations with process owners, form relationship with client organization to anticipate any future challenges

- SLA compliance: Ensures 100% compliance on SLAs, conduct monthly reviews with Team leads/Managers and monitors daily dashboards

- Resource Planning: Plans and monitors resource deployment

- Manpower Training: Identifies training needs for resources in order to ensure domain capability development

- Performance Planning: Creates KRA's for team in order to align them to specific objectives

- Process Compliance: Reviews Process compliance and sign off on SOP changes as part of the quality plan Process Reengineering

Must have skills :

- Excellent Communication and Client Interfacing skills

- Thorough understanding of US legal publishing operations

- Ability to constantly look at Process Optimization opportunities.