Leena AI - Customer Success Manager - Enterprise Segment

What You'll Do :

- The CSM will be involved in all aspects of support, account management, product demonstrations and existing customer education.

- Own the ultimate responsibility for customer enrollment. Be prepared to field any questions related to the product offering.

- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

- Demonstrate the platform to existing customers.

- Represent the voice of the customer to provide input into the product roadmap, marketing and sales process.

- Develop a trusted advisor relationship with key stakeholders to drive product adoption and ensure that customers are leveraging the solution to achieve full business value.

- Collaborate with cross-functional Leena.AI teams (Sales, Product, Marketing & Development) to address customer requirements and feedback.

- Measure customer engagement and execute strategies to drive maximum ROI.

- Identify opportunities for customers to act as Leena.AI advocates (e.g. testimonials, case studies).

What We're Looking For :

- 2-6 years experience in Customer Success, Account Management, or related areas; serving customers while making them immensely successful in terms of increased adoption and delivering value.

- Experience building and maintaining relationships, while driving engagement as well as renewals.

- Empathetic, positive attitude with a desire to help customers reach their goals.

- Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels.

- Fanatical about customer success and tenacious at driving long-term customer value.

- Team player with the highest level of integrity, who will continue to improve the way Leena.AI serves its customers.

- Excellent communication and interpersonal skills.

- Ability to work independently and to deliver on detail as well as strategy.

- Comfortable in a startup environment with the ability to pivot quickly and wear multiple hats in a dynamic setting.

- Experience in employee benefits is a plus but not required.

What You'll Get :

- Competitive salary

- Great colleagues and a team oriented environment

- The freedom to be creative and make a difference

Work Culture :

- We value creativity, hard work, initiative, and radical ideas and an ability to understand business requirements. If building fast, scalable systems and deep diving through frameworks to figure out how they work is your thing, you'll feel right at home at Leena AI.

- Leena AI believes in empowering employees to take ownership of solving exciting and challenging problems and create an environment in which you can grow and thrive.