Lebara - Analyst - Revenue Assurance & Fraud Management

RA & FM Analyst

- A pivotal role within the organization responsible for performing key fraud prevention and detection, revenue assurance and payments operations activities.

- The role will cover multiple products (including Mobile, VoIP, Media and Remittance) and geographies each having distinct customers, propositions and challenges.

- Perform the RA controls using the revenue assurance tool and identify leakages.

- Analyze relevant data and produce meaningful reports capturing root cause analysis of the issues identified, magnitude of the issue and the recommended solution for the same.

- Regularly monitor the fraud alarms, identify frauds and execute appropriate action to arrest the fraud.

- Create rules in the fraud management system to generate alarms for potential frauds. Identify the potential fraud risks and suggest appropriate controls for the same.

- This role will require interactions with most teams internal to Lebara at management and operational level.

- This includes but is not limited to teams within Switch, IN, Online Charging System Operations, Carrier, Quality, Network Operations Centre, IT Operations, IT Development, Marketing, Pricing and Propositions and Customer Service.

- Role holder will also need to coordinate technical support from the external suppliers of Fraud and RA tools.