Learning & Development Specialist - eLearning

Role: Learning & Development Specialist

ROLE SUMMARY

Job Purpose: As a Learning & Development (L&D) Specialist you will design and deliver learning solutions that harness current L&D trends and technological solutions, which contribute to the overall People and Operational strategic plans.

As an engaging communicator with a creative flair, the L&D Specialist will create engaging learning programs supporting each key stage of the employee journey.

The L&D Specialist will be a Salesforce pro.

As a Learning and Development Specialist, you will:

- Provide consultancy and project management to a range of learning interventions including scoping, planning, stakeholder engagement, delivery/implementation and evaluation.

- Partner with senior leadership, sales, marketing and operational teams to understand L&D needs and agree on priority capability gaps.

- Plan, design and deliver a cohesive L&D proposition through consistent and blended solutions

- Overseeing the module creation of e-learning journeys to ensure that the Learning Experience Platform (myTrailhead) is fully utilized to support career progression

- Working in collaboration with SMEs to create training plans to develop the skills, knowledge and behaviors of our workforce.

- Active use of data analytics and effective reporting of L&D and analysis of performance as required.

- Understand business needs, collaborate with the business to identify and agree learning needs and priorities aligned to business requirements and intelligence

- Deliver solutions that promote and develop Manager capability and effectiveness (coaching, facilitating and delivering workshops)

- Support group-wide learning initiatives, driving awareness of internal development programs.

- Assist with the roll-out of new modules, organization of pilot groups etc.

- Responsible for advocating professional development, including acting as point of contact for information, reviews of policy and support provisions.

You have a high attention to detail, care about the quality of your work, and are always looking to improve. You- re analytical, methodical, efficient, and leverage data to help guide decisions. You- re a self-starter who knows how to follow the vision. You- re happy to teach others your skills and level-up your fellow teammates, and are seeking your next role because you want to help shape the future of an organization.

KEY ACTIVITIES & RESPONSIBILITIES

- Experience as a Learning & Development Partner or equivalent, working within the HR function

- Proven experience in learning and development: identifying training needs and providing solutions in a fast-paced service orientated environment

- Experience in the design, delivery, and management of learning interventions

- Awareness of the apprenticeship levy and experience in apprenticeships; delivery or overseeing apprenticeship programs

- Proven implementation of blended learning, including the use of digital learning

- Digital thinker, confident in implementing digital learning solutions

- Passion for Learning and Development and personal development

- Excellent communication and facilitation skills

QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential Desirable

Qualifications & Education

- Bachelor's degree or higher in Operations, Marketing, English, Journalism, Web Design or relevant field

- myTrailhead experience (> 1 year)

- Teaching or Coaching credentials

Knowledge/Skills Knowledge

- Salesforce experience is essential and non-negotiable

- Exceptional proof reading and editorial skills, including content generation

- Strong understanding of learning process and how to identify and speak to key success metrics

- Experience implementing and managing learning and development programs

- Ability to maintain a high level of productivity while managing multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.

- Passion and commitment for customer success

- Critical thinker with excellent judgment, decision-making and strong initiative

- Proficiency in analytics and working with marketing data

- Editing and copywriting experience

Experience - Proven work experience as a Content Creator, Copywriter or similar role

- Portfolio of work to show

- Hands-on experience with Content Management Systems

- Excellent writing and editing skills in English

- Time-management skills

- Achievement Orientation

- Technical Expertise

- Drive and Initiative

- Learning Agility

- Teamwork and Cooperation

- Organizational Awareness

- Experience on an LXP learning experience platform

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.