Director HR - Talent Acquisition at LeadSquared
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LeadSquared - Senior Solutions Specialist (4-10 yrs)
LeadSquared is currently seeking a highly motivated Solutions Specialist to join our pre-sales and customer success team in Bengaluru.
What we do-
LeadSquared is a leading sales execution and marketing automation platform used by over 750 businesses worldwide to get more customers and accelerate revenues. Customers control the buying process in the digital economy. Traditional systems like CRM and marketing systems are old school in serving the needs of sales and marketing teams. LeadSquared is designed to help marketers and business owners increase the marketing ROI (read more leads), give them tools to engage the leads and provide insights that sales need to close deals faster. LeadSquared obviates the need of using multiple systems, can grow and scale with needs of business and comes with zero IT cost.
LeadSquared is looking for a Solutions Specialist who will work with the sales team to build solutions for prospective customers, and then own the implementation & on-boarding of new clients. The role is super critical for us as it directly impacts the revenue and customer satisfaction.
- Understand customers business needs and devise appropriate solutions using LeadSquared
- Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them.
- Come up and implement the best way of importing existing customer data and digital assets
- Execute the implementation plan: Make the customer live within promised timeframe.
- Be single point of contact for customer on implementation including any integrations.
- Communicate work status to client and internal stakeholders on a regular basis
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
- Work closely with the product development team to share client feedback and for post-implementation reviews
- Track key metrics and KPIs related to implementation success
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them
- Upsell / cross-sell LeadSquared product or services wherever applicable
- A bachelor's or master's degree engineering or technology
- 4+ years of mandatory experience in Implementation world class products
- Ability to manage multiple clients and projects/task simultaneously
- Exception problem solving and solutioning skills
- Customer success oriented attitude
- Excellent written and oral English skills
- Understanding of how cloud based applications are delivered and consumed
- Understand of unique feature and challenges of SaaS applications
- Exceptional critical thinking skills is a plus
- Flexibility to travel is required
- Timely execution oriented professionals will be preferred
- Focus on quality and attitude to excel will be a big plus
Quick Facts about LeadSquared:
- Top rated product on crowd review site G2crowd
- Listed as the best rated marketing automation vendor at TrustRadius
- Listed among the top vendors globally at GetApp.
- Listed as one of the top 10 Marketing Automation solutions on GetApp.
- Featured as No.1 Marketing Automation Software in India by NASSCOM.
- Featured twice in Deloitte's Technology Fast 50 India 2014, 2016 and 2017
- Ranked as one of the Top 20 Most Popular Marketing Automation Software Solutions by CAPTERRA
- Featured in India's Most Promising Startups in NextBigWhat List 2013 100+ Indian Startups
- We are among the 14 fantastic startups out of 19,400 in India
- We are in Red Herring Asia's Top 100 Finalists - 2014
For more details about the product, please visit http://www.leadsquared.com
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