Founder/Managing Partner at People Hire Consulting
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Leadership Role - Senior Manager - Content Operations & Program Management - eCommerce (7-13 yrs)
Looking for a person who has got very good experience in Operations and Program Management.
As Senior Content Operations Manager, you will:
- Define the policies for processing, publishing, and maintaining skills consumed by Alexa customers
- Recruit and manage the team responsible for implementing the skill review guidelines and processes
- Create and optimize processes for adding new skills quickly, while ensuring the content meets Amazon's high quality bar and follows Amazon's policies
- Manage the publishing cycle to minimize turnaround time to developers and constantly improve ingestion processes
- Build processes and partner with technology teams to effectively screen and manage skills submissions from developers
- Specify requirements for the technological systems and tools required to support the content operations business roadmap and goals
- Manage the content operations team to meet our selection expansion, quality, and service level goals
- Partner with other Alexa groups (business teams, tech teams) as necessary to implement the strategy and manage exception processes
- Above all, protect and enhance experience of Alexa's customers
Basic qualifications
- Bachelor's degree required; MBA preferred
- Business process operations experience
- Program Management, Product Management or Operations background
- Mobile industry experience, cloud experience and/or Internet of Things (IoT) experience a plus
- Good people management skills; comfort leading and developing teams with 50 or more employees and 2-3 tiers of leads and managers under them
- Street smart; willingness to roll up the sleeves and do whatever is necessary to meet team goals
- Strong process definition and optimization skills
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