Leadership Opportunity- Operations Delivery - Enterprise Computing

Focus of the Function :

Overall operations delivery for Enterprise Computing support Globally

Why does this job exist :

- New Role ( Earlier we had same team running Operations & Build, hence segregating the two pieces to drive more controller-ship)

How does the role add value :

- This role contributes to the success of the IT Support through oversight and optimization by leveraging the right Vendor Engagement Model and Vendor organizations based on requirements

Who are the key relationships for this role :

- IT Leadership, Tower Leads Infrastructure and Application, Billing, HR, legal teams etc.

What are the minimum prior qualifications to be an applicant for this role :

- Bachelor's degree in Computer Science or equivalent subject

- Overall 13-14 years of work experience in Enterprise Computing with 4-5 years in Operations role spanning across EC. Should have SME knowledge in either Microsoft platforms with Virtualization or Unix with Database / Middleware as core technical skill.

What are the key initiatives & challenges facing this role in the next six months to three years :

- Since our internal IT managed services is outsourced to a third party partner with a 5 year contract worth ~50MM TCV for which we are looking to add a new role to drive structured Operations in Enterprise Computing given over the last few years the Technology infrastructure has gone through a major transformation

Specific competences ( Essential) :

- Expertise/SME skills in one of the computing domains like Windows with Virtualization or Unix with Database / Middleware of which at least 4-5 years must have been in Governance, leading geographically dispersed teams, and dealing with international stakeholders.

- Should have deployed critical projects pertaining to above stack combination at Enterprise level

- Experience in designing and implementing a Vendor Scorecard, planning and conducting Vendor Review meetings and tracking action items to closure.

- Strong negotiation and analytical skills with experience in using Excel and

- Flexible to accommodate time-zones as teams are geographically dispersed

- Excellent interpersonal, leadership and communication skills

- Ability to work both independently and in various team settings

- Ability to work under pressure with a strong sense of setting priorities

Specific competences (Desirable) :

- Certification in core SME skills will be preferable

- Working knowledge of cloud platforms like AWS or Azure

- Knowledge in Application area would be an added advantage.

Key Roles and Responsibilities :

- Contract Governance ensuring the deliverables of outsourced partner like SLA, billing, resourcing etc.

- Manage fortnightly reviews for complex IT implementations across multiple towers including applications, products etc.

- Needs to manage relationship and resolve dispute if any between internal and partner stakeholders-

- Coordinate Steering committee with Leadership from both G and partner

- Drive Service improvement projects across towers in partnership with internal and partner teams

- Explore opportunities to reduce the managed services costs with involvement of partner teams

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