Roles & Responsibilities :

- Develop and deliver tactical and strategic, enterprise-wide, multi-platform support solutions based on business requirements

- Comfortable with Service Management domain, products, and vendors

- Demonstrates Leadership and takes solution ownership for his/her domain for the RFP response

- Provide the technical solution for his/her Service Centers/functional area as part of a bid or proposal. This will be discharged in concert with the other Lines of Service and functional groups (e.g., Finance, HR, Procurement, etc.)

- Assist with the transformation requirements to the point of demonstrating the ability to change the current state of operation to a more appropriate and standard environment

- Perform internal presentations (primarily to the Business Heads) relating to their solution contributions

- Understand the relationship between Cost and SLA/SOW/Due Diligence

- Lead Application Portfolio Assessments for Customers (Travel to customer sites) and create the service strategy and design to support the impending application portfolios. Create Service Transition Plans and Continual Improvement plans for the service portfolios

- Demonstrate thought leadership through developing & presenting to enterprise audience on solution case studies, whitepapers, articles, and reference papers.

- Develop Business Cases, ROI, TCO, Governance and Cost-Benefit Analysis, and best-practice methodologies

- Demonstrate analytical and problem-solving skills required including proven experience in troubleshooting effectively in a fast-paced, time-sensitive environment

- Adopt, create, and grow best practices and key initiatives in Application production support across the service lines, support implementations of these initiatives by the delivery teams

Minimum qualifications :

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