Global Principal Experience & Engagement Lead

our mission to help small businesses compete and grow. We help small retailers stand out in a crowded marketplace by providing the products, the services, and the tools to buy smarter, sell more, and manage better. We combine the best of distributive trade expertise with digital skills to unlock tangible growth, by asking the right questions and working together with our retailers to build their businesses.

- The role holder will lead the Principal engagement and experience within the Global Principal Hub to create and deploy the end-to-end strategic Principal strategy and ongoing engagement which includes co-creating in the best-in-class Principal experience, developing and ensuring deployment of the playbooks for consistent Principal experience across markets and rapid deployment at scale.

- This role will involve partnering across internal cross-functional global partner teams as well as in-market leadership teams across seven countries in the initial phase, which may increase in future.

- Responsible for driving excellence in implementation of the Principal engagement program by instilling governance mechanisms, metrics and external benchmarking to ensure we consistently raise the bar. Regular engagement with all markets.

- Ability to create strategic plan frameworks for Principals fine-tuned by category/market etc. while partnering & communicating with multiple stakeholders & cross-functional teams to ensure results.

- Develop deep understanding of Principal operating models for key categories, including opportunities & challenges to design solutions for significant value-addition.

- S/he will be customer focused and external oriented to bring outside-in thinking across industries to create a pioneering, unique and differentiated approach to Principal partnerships built on collaboration, transparency and trust.

- This role holder will have a strong data & technology mindset with a proven ability to build scale-able processes.

- Proactively build and develop synergistic relationships across-functional leaders, Market Leaders, Principal/Category Leaders.

- More than 10 years of experience across CPG, Retail and ecommerce with a possible split of 50% in managing CPG sales, distribution and channel marketing with another 50% in retail and e-commerce.

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