Leader - Subject Matter Expert - Customer Analytics

Scouting for a seasoned solution design professional for one of a fast growing organization that offers great benefits with opportunities to advance and learn alongside accomplished business leaders.

Responsibilities:

Function as a Subject Matter Expert - in for Customer Analytics domain within the Analytics Practice

- Conceptualize and define Business Metrics relevant to the engagement's & take complete ownership for driving them

- Build niche analytics solutions across customer journey in omni-channel environment. It involves dealing with Ops/service line/BD/Sales to build the most relevant solutions for potential & prospective clients

- Provide insights and predictive solutions using statistical and machine learning models for customer and marketing analytics including contact center analytics and Digital analytics

- Build customer analytics practice by identifying and implementing analytical solutions using advanced tools and techniques

- Lead the pilot projects for various existing clients to check the feasibility and effectiveness of the proposed solution. Work with clients and deliver independently

Required Skills:

Good experience in Customer Analytics domain in areas like Acquisition analytics, Retention & Loyalty analytics, contact center analytics, Social Media Analytics, Web Analytics, Sales and marketing analytics.

Hands-on knowledge of analytical tools such as R, SAS is mandatory

Sapna