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24/08 Sapna Rani
Lead Executive at Acuity Knowledge Partners

Views:1154 Applications:106 Rec. Actions:Recruiter Actions:0

Leader - Subject Matter Expert - Customer Analytics (10-15 yrs)

Bangalore/Pune Job Code: 485846

Scouting for a seasoned solution design professional for one of a fast growing organization that offers great benefits with opportunities to advance and learn alongside accomplished business leaders.

Responsibilities:

Function as a Subject Matter Expert - in for Customer Analytics domain within the Analytics Practice

- Conceptualize and define Business Metrics relevant to the engagement's & take complete ownership for driving them

- Build niche analytics solutions across customer journey in omni-channel environment. It involves dealing with Ops/service line/BD/Sales to build the most relevant solutions for potential & prospective clients

- Provide insights and predictive solutions using statistical and machine learning models for customer and marketing analytics including contact center analytics and Digital analytics

- Build customer analytics practice by identifying and implementing analytical solutions using advanced tools and techniques

- Lead the pilot projects for various existing clients to check the feasibility and effectiveness of the proposed solution. Work with clients and deliver independently

Required Skills:

Good experience in Customer Analytics domain in areas like Acquisition analytics, Retention & Loyalty analytics, contact center analytics, Social Media Analytics, Web Analytics, Sales and marketing analytics.

Hands-on knowledge of analytical tools such as R, SAS is mandatory

Sapna

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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