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Leader - Service Delivery & Contract Management - Loyalty & Benefits Services (10-17 yrs)
Service Delivery and Contract Management Leader
Category - Operations
Skills : service delivery, contract management, program management, service design, transformation
Job Type - Permanent
Client Details :
- Our client is a global loyalty and benefits company with a global presence and being in the business for 30 plus years.
Job Description :
- Ensure delivery of services to internal and external customers according to established SLAs & KPIs using agreed processes.
- Deliver scheduled and exception-based service review reporting to demonstrate compliance with SLAs, KPIs and identifying trends
- Act as an escalation point for any related issues in scope for internal and external customers
- Closely manage financial aspects of client, customer and partner activities, including partner billing, accounting and reconciliation to work done and contractual agreements
- Own the relationship with each business unit (and clients where applicable), including regular contact/service reviews
- Contribute to group business development, product development, client consultancy or product implementation projects
- Seek out new ways of working, new areas or innovations that build more value in the agreement with the Service Partner
Profile :
- Extensive experience, ensuring success, managing service delivery and contract management of a service provider or partner
- Demonstrable strong experience with service levels, KPIs, contract management, service design, service improvement and transformation initiatives
- Experience with client engagements, contractual, commercial and process and service design work, including good understanding of client and project financial management
- Data Science, Data Engineering and Data Analysis exposure
- Demonstrable experience in senior level client services and support
- Excellent written and spoken business English and interpersonal skills,
Job Offer :
- Opportunity to grow with a globally leading organization driving innovation in their industry space with good pay prospects
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