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14/01 Hemalatha M
AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd

Views:488 Applications:69 Rec. Actions:Recruiter Actions:9

Leader - Sales Compensation Operations - IT/BPO/KPO (10-20 yrs)

Bangalore Job Code: 785238

Job Role :

- This role supports the Sales Compensation Operations team of our client. 

- Ensure project stays on track.

- Anticipate risk and build measures to mitigate them. 

- Ensure SLA and quality commitments are met and address the misses.

- Track, monitor and analyse project SLA and quality. 

- Liaisons with onsite team to ensure expectations are fulfilled. 

- Handle tower level issues / escalations. 

- Focus on LSS methodologies and improvements.

- Support for business growth opportunities

Knowledge Management - 

- Provide clarifications / information to auditors

People Management - 

- Mentor team leaders and conduct 1:1. 

- Encourage team leaders for extra initiatives. 

- Set goals for team leaders & monitor performance.

- Act as Subject matter expert

- Managed Customer Query Support/Sales Support/Incentives Management for Sales Team/Sales Order Management

- Demonstrate Domain expertise for the respective function

- Managing processes and the metrics on a day to day basis.

- Knowledge of Sales Compensation process and system, Employee eligibility requirements, understanding of compensation processing and associated tools.

- Extensive knowledge of leading ERP and Data Maintenance Practices

- Knowledge of Seller Incentive process administration.

- Ability to create/present training materials

- Analytical Skills

- Managing the team of 55-60 members, including the recruitment, training and attrition of the team members.

- Manage process and compliance on the organization Quality and Training frameworks

Candidate Specifications:

- Proficiency in MS Excel, MS PowerPoint, MS Outlook, Exposure to ERP tools.

- Customer Service experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment.

- Delivery of an effective, efficient and timely Seller Compensation service in line with agreed service levels (including payroll schedules), regulatory guidelines and statutory / legal requirements.

Women-friendly workplace:

Maternity and Paternity Benefits

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