Leader - Sales & Analytics - FMCG

PFB JD for the role.

Functional Responsibilities

- Lead Reporting & Analytics Hub teams in delivering sales services around sales reporting, customer management, reporting & analytics, and customer service & delivery support.

- Provide on the job guidance, stewardship to the delivery teams on all activities listed in the sales shared

- service catalogue and be personally involved in issue resolution and escalation; insure that the service catalogue for shared services is strictly adhered to

- Scale up operation in each capability with business growth both within existing scope as well as new areas of opportunity

- Staff teams for success including key functional hub leads

- Share learnings with other Cluster Sales Leads and adapt best practices across capabilities wherever possible

- Ensure that each Sales capabilities stays connected with business by integrating front and back end services

- Monitor and report shared services performance to key stakeholders

- Drive comprehensive change management within Business, emphasizing the need for change and the role that each individual plays

- Setup the sales shared services with leading practices and policies e.g. delivery platforms, remuneration

- structure, IT enablement, service levels and evolution of sales shared services scope

- Facilitate and assist Capability Team Leads for a smooth transition of processes from retained organization to Global Sales shared services (future scope could also include other support functions/activities)

- Overall accountability of process design, innovation and continuous improvement of the processes mandated with an end-to-end view to drive results on three parameters - Effectiveness, Efficiency and agility for the local businesses

People Responsibilities :

- Manage and motivate 3 functional team leaders and a team of ~ 35 associates

- Facilitate training across his/her team, as well as other support functions and groups

- Set individual targets with the sector and/or Division teams, and track goals

- Monitor SLAs and ensure timelines are met; develop and analyze key business drivers to provide insights to the functional head

- Accurate and timely generation of management reporting and dashboards for performance analysis

- Organize weekly/monthly/quarterly reviews for his/her associates to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets

- Actively conduct an on-going review of operational services to drive agility and effectiveness

- Drive comprehensive change management (identifying the need for change and the role each individual play)

- Assist Sector Sales Lead in developing on-going training and capability plans for associates in his/her charge

- Represent his/her Teams markets in meetings with internal beverage leadership teams, steering groups and other client functions

- Responsible for the overall monitoring of sales back-office function; provide leadership from strategy to execution

- Ensure career growth opportunities for associates and engage in people planning and resource allocation activities

Key Skills/Experience Required :

- 12+ years of experience in Sales/Sales Management/Commercial

- Bachelors in commerce/business administration/finance, Masters degree is a plus

- Prior Fast-Moving Consumer Goods (FMCG) company experience required

- Category management / Customer management capabilities

- Previous experience as a people leader

- 3+ years development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms

- Strong knowledge of MS Office programs

- Ability to provide superior customer service

- Best-in-class time management skills, ability to multitask, set priorities and plan

- Strong use of influencing skills to gain alignment