Recruitment Manager at Firstcall HResource Pvt Ltd
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Leader - Quality - BPO/KPO (10-20 yrs)
We have an urgent opportunity with one of the largest BPO/ KPO
Level: Quality Leader(Leadership Level)
- Looking for the candidates having experience into quality.
- Should be Black belt certified
- MBB will be preferred
- Drive high-impact process improvement initiatives in Lean, Six Sigma, Analytics, Smart automation, Digitization, Rapid improvements, Robotics process automation.
- Conduct key Business Process study to identify weaknesses and gaps in process (As-is), recommend measures to re-engineer the process (To-Be), making improvement plans, implementing them, and ensuring handover to Operations.
- Mentor Six Sigma, Lean, Kaizen and RDM/SPS projects and close within timeline.
- Candidates only from BPO/ KPO can apply.