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20/08 HR
HR at Michael Page

Views:2454 Applications:98 Rec. Actions:Recruiter Actions:0

Leader - Customer Success - SaaS Firm (6-11 yrs)

Bangalore Job Code: 733722

Industry - IT-Software / Software Services

Category - Sales & Marketing

Skills - Customer Success, Account Management, Client Services, Consulting, SaaS, Social engagement


Job Type - Permanent

Job Description :


- Be a strategic advisor to your customers and enable them to maximize platform adoption and achieve positive business outcomes


- Drive your organisation's bottom line growth by owning the client retention as well as growth (cross sell/up sell) KPIs

Client Details :

Our client is a $1 Bn + valued organisation with a global presence in 70+ countries working with 950+ reputed brands. After growing the business with US and EMEA clients, they have created a renewed focus on Indian clients in the past 2 years to drive incremental growth

Description

- Ensure that every client derives the maximum return from their investment in the platform

- Provide subject matter expertise on social business practices

- Work alongside the internal business development teams to foster new opportunities within existing business

- Top tier Engineering college graduate with Computer Science or similar area of study

- Excellent communication and customer engagement skills, the kind needed to delight India based customers

- Exceptional Project management skills to drive cross functional initiatives with engineering, sales and field teams with utmost efficiency and attention to detail

- Ability to work effectively under deadlines and juggle several assignments simultaneously

- Personal energy, passion, and drive to ensure we consistently delight our customers

Profile

- MBA from IIM - A/B/C/L/K or ISB


- Engineering from IIT/NITs/BITS Pilani (preferably in Computer Science/IT)


- 6-10 years of experience in enterprise software account management, sales, customer facing product management or digital and social account management, preferably with India based customers


- Analytical skills + customer facing background

Job Offer

Opportunity to work with a fast growing organisation to drive growth for their India business by working with marquee clients

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Pushkar Vadkhalkar on +91 (0)22-4236 3306

Contact - Pushkar Vadkhalkar - +91 (0)22-4236 3306

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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