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04/08 Anamika Tripathi
Assistant Manager at Mancer Consulting

Views:2892 Applications:271 Rec. Actions:Recruiter Actions:52

Leader - Business Management/Service Strategy/Process Excellence - BFS (11-17 yrs)

Delhi NCR Job Code: 601063

1) Strategy and Direction

2) The role will be responsible for implementing strategic priorities across disciplines of the service management

3) Design & refresh operating model, roadmap & approach, governance strategy and continuous process improvement for Service Management framework.

4) Ensure Service Management framework is aligned with Central Service Management, Service Owner & Head of Business priorities and progress is reported on a regular basis.

Key Requirements:

1) Looking for a mix in Business Management, Operations, Service Delivery, Operations Strategy, Process Excellence, Performance Management, design of KPI's, Scorecard.

2) A strong mix of both frontline as well as strategic experience in complaint management, process re-engineering and quality monitoring.

2) Sound knowledge and experience of managing large operations and customer service teams.

3) Looking only for diversity.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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