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Manager - Talent Acquisition at V-Konnect Associates
Views:246 Applications:72 Rec. Actions:Recruiter Actions:2
Lead - Workforce Management/Customer Experience - BFSI (13-18 yrs)
- Lead the CX Workforce Management team, ensure service level and efficiency parameters at CDC, GRD, Loan Centre and Social Media with adequate staffing to meet demand.
- Manage the CX WFM functions - CDC, Social Media, GRD and Retail Asset Branches accurate projected call volumes based on customer base/time of month publish rostering requirements based on projected call volumes identify resourcing shortages assist teams with RTA
-Identify & highlight inefficiencies dues to shrinkages and occupancy - improve CDC efficiency
- Ensure adequate rostering to meet demand,
- Create forward looking view on work force requirements through historical patterns and analysis
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