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16/11 Dheeraj Walia
CEO at Steps

Views:1119 Applications:255 Rec. Actions:Recruiter Actions:146

Lead - Voice of Customer Manager - Bank/IT (10-18 yrs)

Delhi NCR/Noida Job Code: 1338326

Position - Lead Voice of Customer Manager

Reporting to the Quality Head

Location - Noida

Note : Looking for a candidate from any Financial Institution (Bank/NBFC/Fintech) or an IT Organisation where clients are from BFSI Industry


Job Role and Responsibilities:

- Capturing feedback from the customers digitally as well as through in-person meetings to keep a check on customer satisfaction

- Preparation of Feedback report

- Sharing analysis and detailed reports with the management and internal practitioners to enable business related decision making

- Liaise with internal teams to get customer concerns addressed .

- Prepare/update relevant questionnaires for feedback, from time to time .

- Facilitating rewards and recognitions to internal team for exceptional client

Desired for the Role:

- Liaison with business heads, account managers to maintain continuous improvement of VoC process

- Ensure timely reporting of dashboard

- Ensure information readiness for quick reference

- Implementation knowledge on Data Analysis

- Knowledge of NPS management and analytics

Women-friendly workplace:

Maternity and Paternity Benefits

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