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Managing Partner at Kairos Consulting India
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Lead - Tele Collections/Repayments Outbound Center - FinTech (15-20 yrs)
Repayments Outbound Center Lead(Tele Collections)- Fintech
- Lead the In-house center for Repayments and build scalable team, business processes and infrastructure. Help align delivery capability to pipeline demand
- Drive the Centre in delivering key service and Business metrics
- Analyze and track the team's performance against defined metrics and drive continuous improvement for overall efficiency of In-house center
- Effectively engage in the Repayments Squad and other internal squads to execute and deliver processes and metrics
- Ensure adherence to Code of conduct and all defined processes to ensure higher standards of compliance
- Assist in Internal and External audit reviews and ensure compliance
- 15+ years of experience in running Tele collections center with specific focus on Unsecured lending (credit card experience desirable)
- Experience on relevant lending products, Repayments systems, Infrastructure and processes
- 2 buckets b1 and b0 will report - Together they are around 200 people
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