BUSINESS UNIT OVERVIEW:

Human Capital Management (HCM) is charged with shaping our industry-leading people strategy and is in an exciting state of transformation to do so. Nearly every program, process and tool across the division is being redesigned and deployed to deliver a best-in-class experience for our leaders and employees. As part of our transformation, we are also moving to a leading practice operating model consisting of Business Partners providing strategic coaching to business leaders, Centers of Excellence setting strategy and developing programs for HCM value streams, and a customer-facing Service Delivery Organization delivering services across the hire-to-retire lifecycle leaders and employees.

RESPONSIBILITIES:

- Report directly to the global lead for HCM Service Delivery and serve as key management team member for the global Service Delivery function

- Partner with HCM CoEs, including - Talent Assessment- and - Grow and Develop Talent- to understand support needs and scope a portfolio of talent development services

- Partner with HCM Business Partners to understand divisional needs and requirements in the talent space and scope operational services to meet those business needs

- Build and manage a service delivery team, including setting goals for individual contributors, providing coaching and direction, and managing performance

- Manage overall team capacity to ensure effective and efficient service delivery, tracking and achieving service level targets as well as managing capacity for cyclical / seasonal HCM talent processes

- Build global standards, processes, and tools to effectively deliver a portfolio of customer-facing as well as operational services including:

- Performance management communications, monitoring and reporting, including three key components of the annual process: goal setting, mid-year feedback and year-end reviews

- Execution of performance calibration processes, as a key component of the year-end performance review process

- Development and delivery of manager effectiveness evaluation tools

- Promotion class management processes and reporting, including administration of junior level and senior level (Managing Director) promotions

- Leadership pipeline review reporting and data analysis Succession planning support, administration, and reporting

- Learning administration for new hire integration programming as well as wider professional development programs and initiatives

- Event management support for new hire programs, diversity initiatives, and other learning programs and events

- Tracking and reporting of internal training initiatives

- Management of the Learning Management Systems (LMS)

- Management of learning portals and other online learning or training tools

- Development and management of recognition processes and tools

- Employee and manager survey development, deployment, and data analysis, supporting enhancement of our overall people experience

Preferred Skills:

- Approximately 15-20 years of relevant work experience in HR or service-oriented corporate function

- Deep experience with Talent Management processes such as performance management, talent assessment, promotions, succession planning

- Deep experience in learning / training strategies as well as administration

- Experience in human capital reporting and analytics and insights

- Leadership experience in managing a service-oriented team, in HR or other corporate function, including customer-facing services

- Minimum of 7 years of people management experience, including capacity management and coaching/skill building

- Familiarity with Learning Management Systems (LMS) and training administration processes

- Familiarity with HR Information Systems (HRIS), such as Oracle and other systems

- Familiarity with service level agreements and experience in tracking and meeting service targets

- Ability to handle multiple, time-sensitive tasks while ensuring the delivery of high quality work

- High level of maturity, demonstrated ability to manage confidential information, and impeccable judgment

- Thinks multiple steps ahead; prepares for potential problems and escalates issues when appropriate; and juggles competing deadlines effectively

- Highly organized, attention to detail and excellent follow-through required; Commitment to excellence and a high level of integrity

- Demonstrated client service focus

- Self-motivated and able to work in an autonomous, yet collaborative environment

- Strong verbal and written communication skills, as well as strong organizational and interpersonal skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.