Lead Strategic Designer - Management Consulting Firm

Job Title: Lead Strategic Designer

Location: Multiple Locations

- Develop ethnographic research and contextual design investigations to understand customer behaviors, pain points, and needs, create/update and prototype digital user interfaces and physical products.

- Responsible for understanding a client's vision and intent; conducting stakeholder conversations and workshops

- Develops understanding of users and customers through primary and secondary research, able to come up with a research plan and lead a team through the process of research and synthesis.

- Bring research to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, sketches, and scenarios that meet your customer profiles in a multi-device approach.

- Prepare low fidelity prototypes of digital solutions; ranging from paper sketches to wireframes or interactive prototypes.

- Presents Concepts and designs to the customer for review and iteration. Capable of working directly with customers in an iterative manner to improve prototypes.

- Able to explain the design philosophy verbally and convince stakeholders of the process.

- Engaging with solution architects and technical teams to deliver digital solutions.

Ideal Background:

- BA or MA degrees in design, business, psychology, strategy, or another relevant field.

- Engaging with clients and client teams on a daily basis; demonstrated through experience.

- Experience with ethnographic research (quant. and qual.), divergent exploration, conceptual development, and interaction design.

- Hands-on experience with design and research tools; like Sketch, Adobe CS, Invision, Optimal Sort, etc.

- At least 12+ years of professional experience.

- Ideally experience in the start-up scene and/or with innovative tech firms, e.g., the founding of own start-up or Silicon Valley history, large or complex system integration projects.

- Strong drive and motivation.

- Possesses curiosity for the technical environment, UI, web, and mobile applications.

Key Competencies:

- Passion for design of digital products and services; awareness of trends.

- Outstanding all-around problem-solving skills.

- Interpersonal/ communication skills.

- Self-motivated takes initiative, possesses creative problem-solving skills and willingness to offer suggestions for improvement; builds relationships to leverage resources.

- Demonstrated diligence, attention to detail, and technical intuition.

- Service-oriented, flexible, positive team player.

- Possesses organization skills and composure: the ability to handle competing priorities and to work effectively in a challenging fast-paced environment.

- Exercises judgment in managing confidential/sensitive information; trustworthy.

- Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with values and culture.

- Experience working successfully within a complex matrix structured organization is essential.