Lead Specialist BPO - IIM/ISB/XLRI - BFSI

Responsibilities:

- Coordinate with cross-functional teams and drive projects for the business unit.

- Initiate and lead process improvement, automation and special projects.

- Develop work force management, capacity planning and schedule adherence systems and reports.

- Develop monitoring and reporting capability to effectively track the performance of each functional area.

- Develop decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.

- Develop daily/periodic pipeline reports, productivity and quality dashboards.

- Develop reporting on regulatory compliance and client requirements.

- Interact effectively with senior management, other departments and customers

Key Result Areas:

- Real time communication of project updates and timely completion of projects.

- Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.

- Workable WFM/Capacity plans.

Qualifications:

- Full time Management graduate (IIM, ISB, and XLRI only).

- Candidate needs to flexible with shifts.

- Minimum 5 years of experience with at least 2 years of post qualification experience.

- Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities.

- Excellent in Microsoft Office applications.

- Proficiency in data base management system (Microsoft Access or SQL).

- Ability to analyze data statistically and provide meaningful and relevant summary.