Job Responsibilities

- Work on RFPs, both customer originated as well as proactive proposals, and customer identified projects for overall service improvements and state-of-the-art solution implementation.

- Researches overall application support tools across ERPs and non-ERP solutions, industry leading standards and methodologies in the market. Tools in the area of AI Ops, RPA, Devops..

- Recommends and participates in activities related to the design, development and implementation of the identified solutions.

- Conducts and/or actively participates in meetings related to the designated project/s, both locally and internationally, with existing clients or prospects.

- Advises and recommends application support strategies, processes and methodologies.

- Develops practices, process and methodologies to audit existing engagements and guide them for implementation of improvements projects to fix the gaps identified.

- Shares best practices, lessons learned and constantly updates the solution architecture requirements based on changing technologies, and knowledge related to recent, current and upcoming vendor products and solutions.

- Collaborates with all relevant verticals / horizontals in order to review the objectives and constraints of each solution and determine conformance with the goals identified. Recommends and defines the most suitable solution.

- Identifies implementation risks and analyses potential impact on the enterprise and on the achievement of scheduled objectives.

Education, qualifications and experience required:

- Minimum BTech / MCA / BE or equivalent

- 15+ years of overall experience with 5 years of minimum relevant technical experience in the application support field especially in pre-sales roles.

- Preferred Certification in ITIL

- Experience of managing large application support engagement with proven improvement records.

- Soft skills: Excellent communication, team working, critical analysis and decision making, problem solving, creative thinking.

- Ability to work hands on for customer situations and develop proposals for implementation

Key Performance Indicators:

- Bid to win ratio

- Stakeholders and customer satisfaction

- Implement best practices in minimum 2 live customer engagements in a given year and lead the initiative to optimize the costs

- Reducing time to market

- Reducing IT costs for customers

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