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01/08 Muskaan
Senior HR Executive at ANRI FS Private Limited

Views:670 Applications:73 Rec. Actions:Recruiter Actions:21

Lead - Service Delivery/Order To Cash - BPO/ITeS/KPO (20-25 yrs)

Bangalore Job Code: 1134054

Service Delivery Lead- OTC


Roles & Responsibilities:

As a delivery head, responsible for:

- Tower leader with over 20+ years of relevant experience. He/she will be responsible for managing a tower supporting the Multiple Geographies. Experience in Robotics/Six Sigma/Quality.

- Conceptualizing and implementing business plans in tandem with the vision of the business unit and the organization

- Focus on quality service delivery enhance the client satisfaction score and manage profitable growth

Transition:

- Evaluation and prioritization of business processes for offshore service delivery

- Interface with client teams to evolve a suitable transition approach

- Oversee knowledge transfer

- Manage the relationship with the client business heads

Operations:

- Manage service delivery and meet customer requirements as per agreed SLAs.

- Should ensure Customer satisfaction & Operational excellence

- Function as point of escalation for all delivery issues

- Build and manage excellent business relationships with internal/external customer groups, peers and senior management

- Ensure training & developmental plan for all the team members

Transformation:

- Innovate and Improvise on processes with hard targets for process improvements

- Evaluate process changes feasibility and work closely with the client to implement changes

- Driving Quality initiatives including Kaizen, Lean, Six Sigma etc.

- Imbibe HCL's culture of focus on 'value' in the team with implementation of Value Portal

- Work with Transformation Board for generation, evaluation and implementation of big ticket ideas

Skill set:

Necessary Skills:

- Deep domain expertise in OTC ; especially Collections, Cash Applications, Billing & order management and data management.

- Excellent inter personal and people management skills, with an ability to lead the team from the front; should have handled large teams (1000+ FTEs)

- Good understanding (preferably hands on work experience) in ERP systems like SAP, Oracle, JDE etc.,

- Good Analytical Skills Excellent Communications skills, both verbal and Non-Verbal

Desired Skill Sets/Preferred Attributes:

- Good knowledge of Quality Principles and Six Sigma certification.

- Should have transitioned at least two to three projects

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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