Senior Manager - Team & Key Accounts at Sapwood Ventures Private Limited
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Lead - Service Delivery - Global Shared Services (12-16 yrs)
- Perform service delivery for Non Finance processes viz. Master data, Sourcing, Business analysis etc.
- Connect with Stakeholder on service delivery aspects, drive expected results, process and people performance
- Formulate process metrics, process controls, monitor and enhance deliverables from GSS
- People management - Mentor and monitor performance of the team members
- Perform periodic reviews and drive people performance and deliverables
- Drive process improvement initiatives, work on local as well as Global projects
- Look areas for enhancing process efficiency through six sigma approach, RPA.
- Work with IT and other business teams to implement ideas and projects
- Lead the Transition efforts in GSS, responsible for transition all process
- Be first point of contact for managing transitions in GSS
- Drive the Transition Governance meetings independently
- Collaborate with PMO team on assisting global projects
Desired Skill Set:
- Should have done service delivery in a shared services organization
- Transition role in large GSS - minimum 20 transitions with a size of 100 FTE
- Excellent leadership, people management skills to enhance team performance
- Ability to drive results, performance and service delivery from GSS
- Excellent power point skills and presentation skills
- Experience in Six Sigma - BB / GB
- Excellent Project Management skills with PMO certification
Qualification and Experience:
- MBA / Graduate / CA / ICWAI
- 12 to 16 years experience in Global Shared Services
- Knowledge in SAP
- Licensure & Certifications - Project Management, Six Sigma BB / GB a plus
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