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Key Account Manager at Impeccable HR Consulting Pvt. Ltd.
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Lead - Retail Liabilities - Customer Experience - Banking Domain (10-25 yrs)
Lead-BAU (Retail Liabilities)-Customer Experience
Job Title: Lead BAU-Retail Liabilities
Department: Customer Experience
Location: Mumbai
Job Purpose:
The role entails leveraging deep product and process knowledge to make incremental changes to processes for improving TAT and enhancing customer experience. . The role bearer would be responsible for designing a seamless customer experience by building a robust system of policies and processes. This role would partner with Lead - Transformation and Process Admin to achieve larger developmental goals.
Key Responsibilities:
'- Create robust and compliant processes platform for all Retail Liabilities products and across all customer touchpoints
- Integrate different processes to form a uniform platform architecture
- Simplify processes to ensure ease of understanding and application in different scenarios
- Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers
- Identify opportunities to streamline processes to increase efficiency and improve CX
'- Collaborate with internal stakeholders such as process owners and users to identify potential improvement opportunities
- Manage process resources in a cost effective manner
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