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06/02 Shivani Razdan
Associate Manager - HR & Legal at Crescendo Global

Views:169 Applications:45 Rec. Actions:Recruiter Actions:1

Lead - Quality Training & Policy Formulation - ITeS (10-16 yrs)

Mumbai Job Code: 889533


An exciting leadership job opportunity with a Leading Global Leader for a professional holding at least 15 years- experience in Quality Training and Policy formulation. Our esteemed client is looking for a dynamic /smart professional keen/hungry to grow their career in Quality Trainings. 




A leading, global firm providing creative and strategic analytics, IT and consulting solutions for the entire enterprise value chain.


- Strategizing and executing end to end quality training & policy across the sites

- Managing the performance of quality, trainings and policy teams across the globe

- Aligning, improving and maintaining the process across the functional skills of quality, training and policy

- Defining and executing the strategies to measure functional scorecard for service provider site

- Executing & enabling the change management across multiple service providers

- Providing recommendations to client for re-engineer existing processes which are broken or not delivering results for operations

- Driving improvement to monitor performance through metric review and statistical inference

- Establishing governance engagements within Service Provider sites and client to communicate execution strategy and provide progress


- Minimum experience of 10+ years in Quality, Training and change management while leading the teams

- Identifying and implementing process improvement opportunities

- Managing and growing global teams, while keeping pace with changing policies and standards

- Exceptional communication and influencing skills

- Experience of managing process improvement frameworks or process maturity models

- Experience of working in global culture as well as working with global teams while ensuring change policy and standards


- An opportunity to define, lead and coordinate the Quality, training & change management of the company.

- Liaise extensively with global stakeholders

- A high-performance culture with phenomenal career progression.

- Fast track career growth.

Women-friendly workplace:

Maternity and Paternity Benefits

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